The supervisor is distinguished as the link between management and the workers. Middle management is responsible for developing the strategy, senior management is responsible for articulating the vision, and the supervisor is responsible for ensuring that the workforce is performing the work. To achieve this goal, the supervisor must possess the ability to interact successfully with the workforce.

The supervisor must communicate horizontally and vertically to work effectively within the organization. It is estimated that individuals working in organizations spend more than three-quarters of their time in some interpersonal engagement. A significant amount of risk is associated with having poor communication abilities. Workers, especially supervisors, who cannot communicate effectively are disadvantaged and do not prosper in organizations. This is especially true for supervisors.
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